FAQS
We're always here to help.
I didn’t receive my sign-up discount.
Hi there! Your discount code typically arrives in your inbox after signing up on our webpage. If your discount has not arrived, please contact hello@lapoche.com or via our webchat, who are happy to help.
I would like a tax invoice.
Sure thing. Please contact hello@lapoche or enquire via our webchat, and
we can email you a tax invoice.
Do you have a store I can visit to look at the products? When is your showroom open, and canI just come in?
Yes, we do. Our showroom operates Monday to Friday, between 10am and 4:00 pm. Please contact (03) 9682 9622 before arrival to confirm your visit. Click HERE to see our full list of stockists.
What hours can Icome in and pick-up my order?
Click and collect is available for pick up between 9:30am and 5pm, Monday-Friday. If your click and collect collection falls outside of these hours, we will arrange an alternative
pick-up. You will receive an email or text when your order is ready to collect.
Do you have giftcards?
Yes, e-gift cards are available on the site. Click HERE.
When is this item going to be restocked?
Keep your eyes peeled on our socials and emails for all upcoming stock information. While we can’t always give an exact timeline, we’ll always make sure to provide an accurate update wherever and whenever we can.
Our most frequently asked questions
Hi there! Your discount code typically arrives in your inbox after signing up on our webpage. If your discount has not arrived, please contact hello@lapoche.com or via our webchat, who are happy to help.
Sure thing. Please contact hello@lapoche.com or enquire via our webchat, and we can email you a tax invoice.
Yes, we do - our Melbourne HQ and showroom is available to shop Monday to Friday, between 10am and 4pm.
We’re located at 24/148 Chesterville Road Moorabbin Vic.
Please call us on 03 9682 9622 before arrival to confirm your visit.
Click here to HERE our full list of stockists.
Click and collect is available for pick up between 9:30am and 5pm, Monday-Friday. If your click and collect collection falls outside of these hours, we will arrange an alternative pick-up. You will receive an email or text when your order is ready to collect.
Keep your eyes peeled on our socials and emails for all upcoming stock information. While we can’t always give an exact timeline, we’ll always make sure to provide an accurate update wherever and whenever we can.
Yes, digital gift cards are available for purchase, and can be delivered straight to yours, or the recipient’s inbox.
Click HERE.